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Terms of Sale (TOS) - Gecko Purchases

  1. USA / International Purchases:

    1. Please contact to arrange purchases if you reside outside of Canada.  Free shipping does not apply outside of Canada.
       

  2. 25% Non-refundable Deposit:  

    1. 25% of the total purchase price will be held as a Non-Refundable Deposit at the time of purchase / commitment.

    2. The non-refundable deposit will not be returned to the buyer if the buyer wishes to cancel the purchase for any reason.

    3. If the seller wishes to cancel the purchase, or cannot deliver the gecko due to an issue on the seller’s end, then the seller will refund in full.
       

  3. Payment Plans

    1. Please contact to discuss payment plans.
       

  4. Shipping: 

    1. Shipping is free across Canada provided that Reptiles Express services those areas.  Very remote regions may not apply.  Please contact us prior to purchase if unsure.  We reserve the right to cancel / refund if outside of standard service areas, etc..

    2. All shipping is performed through Reptiles Express.  We will ship according to weather conditions and do not ship in extreme hot or cold temperatures.

    3. Shipping will be mutually arranged at the earliest possible time for both parties on Monday through Wednesdays only.

    4. The typical turn-around time to ship is 1-2 weeks following completion of payment.  Turn around time is not guaranteed in the case of holidays etc..
       

  5. Cancellations - Canada: 

    1. The buyer may cancel the purchase up to 48 hours prior to the agreed upon shipping date.  75% of the total purchase will be refunded (less the non-refundable deposit).

    2. The seller may cancel the order at any time at their discretion.  In this case 100% of the total purchase price will be refunded to the buyer.
       

  6. Cancellations - USA: 

    1. The buyer may cancel the purchase up to 72 business hours prior to the agreed upon shipping date.  75% of the total purchase will be refunded (less the non-refundable deposit).  The shipping cost may not be fully refundable.  The Seller will pass the refund of the shipping cost from the Shipper along to the Buyer.

    2. The seller may cancel the order at any time at their discretion.  In this case 100% of the total purchase price will be refunded to the buyer.
       

  7. Animal Health: 

    1. We will only sell animals that appear to be in good health.   Any known issues will be disclosed in the description.

    2. Tails and toe tips (ie. in the case of gargoyle geckos) are not guaranteed.

    3. After an animal is shipped, we cannot guarantee the health of the animal in any way, except for the alive arrival of the animal (Canada only)

    4. In order to receive a 100% refund for a Dead on Arrival animal, the following steps must be taken by the Buyer:

      1. The buyer must have the gecko shipped to their residence.

      2. The buyer must take an unboxing video.

      3. The buyer must send the video to the Seller within 30 minutes of the shipper’s delivery time stamp.

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